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Copyright and DMCA Policy
Last updated & effective: September 22, 2026
Terms of Service · Privacy Policy · Cookie Policy · Refunds & Cancellation · Accessibility · Copyright / DMCA · Extension Privacy
The short version
- We respect copyright, and we expect the same of everyone using Listing Launchpad.
- If material on our service infringes your copyright, email info@listinglaunchpad.com with the details listed under Reporting infringement. We act on complete reports promptly.
- If your material was removed and you believe that was a mistake, you can push back. See If your material was removed.
- Accounts that repeatedly infringe are terminated. That is a condition of using the service, not a discretion we exercise case by case.
- Filing a report you know to be false has consequences for you. See Misrepresentation.
What this covers
Listing Launchpad stores and displays material that agents upload: listing photographs, floor plans, videos, brochures, descriptions, and data imported from MLS® systems, portals and other sites. Under Terms of Service § 4, the agent who uploads that material represents that they own it or hold the rights to use it.
Listing photography is where this matters most in practice. A photographer normally keeps copyright in their images and licenses them to the agent or the brokerage for a specific listing and a specific period. If you are an agent, re-using photographs beyond that licence, or carrying them over from a previous listing, is the most common way to end up on the wrong side of this page.
Reporting infringement
Send your report to info@listinglaunchpad.com. To be effective under 17 U.S.C. § 512(c)(3), it must include all of the following:
- A physical or electronic signature of the copyright owner, or of someone authorized to act on their behalf.
- Identification of the copyrighted work you say has been infringed. If several works on one page are covered, a representative list is enough.
- Identification of the material you say is infringing, described precisely enough that we can find it. A direct URL is the most useful thing you can give us.
- Your contact details: name, mailing address, telephone number and email address.
- A statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in your report is accurate and that, under penalty of perjury, you are the copyright owner or authorized to act for them.
A report missing these elements may not be effective, and we may come back to you for the rest rather than act on it. If you are unsure of your rights, talk to a lawyer before sending it.
Our designated agent
Notices under the DMCA should be addressed to our designated agent:
Email reaches us fastest and is the channel we monitor. Please do not use this address for support questions, billing or anything else; those go to info@listinglaunchpad.com or through the help panel in the app, and mixing them slows down the reports that need attention.
What we do when we receive a report
- We review it for completeness.
- Where the report is complete and the claim is not obviously unfounded, we remove or disable access to the material.
- We tell the agent who uploaded it what was removed and why, and we give them a copy of the report, including the contact details in it. Expect your report to be passed on to the person you are complaining about. That is how the process works.
- We keep a record of the report and what we did about it.
Removing material is not a finding that anyone infringed anything. It is what the process requires while the people who actually hold the rights sort it out.
If your material was removed
If your material was removed and you believe it was removed by mistake, or that you are authorized to use it, you can send a counter-notice under 17 U.S.C. § 512(g) to info@listinglaunchpad.com. It must include:
- Your physical or electronic signature.
- Identification of the material that was removed, and where it appeared before it was removed.
- A statement, under penalty of perjury, that you believe in good faith the material was removed as a result of a mistake or misidentification.
- Your name, address and telephone number.
- A statement that you consent to the jurisdiction of the Federal District Court for the district where you live, or, if you are outside the United States, of any district where we may be found; and that you will accept service of process from the person who filed the original report.
We pass your counter-notice to the person who complained. If they do not tell us within ten business days that they have gone to court to stop you using the material, we may restore it. Your counter-notice, including your contact details, goes to them in full.
Repeat infringement
We terminate the accounts of subscribers who repeatedly infringe copyright. We decide what counts as repeated in the circumstances, taking into account how many complete reports an account has attracted, how serious they were, and whether any were withdrawn or answered successfully by counter-notice.
Termination on this ground follows Terms of Service § 11. Your data is handled as that section and our Refunds & Cancellation policy describe, and a termination for repeat infringement does not entitle you to a refund of a period you have already paid for.
Canadian notices: notice-and-notice
Cekan Holdings Ltd. is an Ontario corporation, and in Canada the applicable regime is notice-and-notice under sections 41.25 to 41.27 of the Copyright Act. It works differently from the DMCA in one way that matters to everyone involved:
- A Canadian notice does not require us to remove anything. What it requires is that we forward it to the person responsible for the material and keep records for the period the Act sets.
- A notice must identify the claimant and the work, state the claimed infringement, and give the location of the material. It may not include a settlement demand, a payment request, or a link to either. We will not forward a notice that contains those, because the Act does not permit it.
- Forwarding a notice says nothing about whether the claim is any good.
Send Canadian notices to the same address: info@listinglaunchpad.com. If your notice meets the requirements of both regimes, say which one you are relying on, because what we are obliged to do about it differs.
Misrepresentation
Under 17 U.S.C. § 512(f), anyone who knowingly misrepresents that material is infringing, or that it was removed by mistake, is liable for the damages that misrepresentation causes, including costs and legal fees. This applies to reports and to counter-notices alike. Do not use this process to remove material you simply dislike, or to make a point in a dispute that is really about something else.
Trade marks and other complaints
This page is about copyright. For trade mark concerns, including use of MLS®, REALTOR® or a brokerage's marks, or for any other complaint about content on the service, write to info@listinglaunchpad.com and describe the problem. The DMCA procedure above does not apply to those and we will handle them separately.
Changes to this policy
We may update this page as the law or our process changes. Where a change is material we bump the version stamped on our Terms of Service and ask you to accept the updated documents the next time you sign in.
Contact
Copyright reports and counter-notices: info@listinglaunchpad.com
Cekan Holdings Ltd. · Hamilton, Ontario, Canada · info@listinglaunchpad.com
Listing Launchpad is a product of Cekan Holdings Ltd. · listinglaunchpad.com