Refunds & Cancellation

Last updated & effective: September 8, 2026

The short version

Every account starts with a 14-day free trial and no credit card, so you can decide before you pay anything.
Subscriptions are billed in advance and renew automatically until you cancel.
You can cancel at any time, in two clicks, from inside the app. You keep everything you paid for until the end of the period you already bought.
We do not refund the unused part of a period you chose to cancel — but we do refund our own billing errors, and we will make it right if the service fails.
Your data does not vanish when you cancel. See After you cancel.

This page explains how Terms of Service § 6 works in practice. Where this page gives you more than the Terms do, this page wins.

The free trial

New accounts get 14 days of full access — every feature on every tier — without entering a credit card. Nothing is charged when the trial ends and nothing renews on its own: access to paid features simply locks until you choose a plan. Because we never took a card, there is nothing to cancel and nothing to refund if you decide not to continue. Agents who arrive through a referral invitation get a longer trial; the length is shown in your account.

How billing works

In advance. A monthly plan bills for the month ahead; an annual plan bills for the year ahead. Payments are processed by Stripe — we never see or store your full card number.
Automatic renewal. Plans renew at the end of each period until cancelled. For annual plans we email a renewal notice about 30 days before the charge, so a large yearly amount never arrives unannounced.
Taxes. Canadian sales tax is calculated at checkout and shown before you confirm.
Failed payments. If a payment fails we retry and tell you. Accounts that stay unpaid may be suspended or downgraded rather than sent to collections.

Changing plans mid-term

Upgrading takes effect immediately. You are charged a prorated amount for the rest of the current period, and the amount due is shown before you confirm.
Downgrading takes effect at your next renewal. You keep the plan you already paid for until the period ends, rather than losing features you have paid for and being issued a partial credit.
Seats can be added mid-term and are prorated the same way. Seats are removed at renewal, for the same reason downgrades are.

Cancelling

Cancel yourself, at any time, from Settings → Plan → Manage / cancel my plan. You do not need to email us or ask permission, and there is no cancellation fee.

Cancelling stops the next renewal. It does not end the period you already paid for — your plan stays fully active until that date, and then the account drops to locked-but-intact rather than being deleted.

When we do not refund

Consistent with Terms § 6, we do not refund partial periods. If you cancel three weeks into a month, or three months into a year, you keep access for the rest of that period instead of receiving money back. Credits included with a plan or bought as an add-on have no cash value and are not refundable once spent.

When we do refund

These are commitments, not case-by-case favours. Write to info@listinglaunchpad.com and we will put it right:

We billed you in error — a duplicate charge, a charge after you cancelled, the wrong plan or the wrong number of seats. Refunded in full.
You were charged for a renewal you had already cancelled, or a cancellation failed to take effect because something on our side broke. Refunded in full.
A paid feature was substantially unavailable for a meaningful part of your billing period because of a failure on our side. We refund or credit that period fairly, in proportion to the outage.
An AI action failed but still consumed credits. These are normally refunded automatically the moment the failure is detected; if any were missed, tell us and we will return them.
You were charged after asking us to close your account and we did not act. Refunded in full.

Approved refunds go back to the original payment method through Stripe, usually within five to ten business days depending on your bank. We will always tell you the amount and the date before processing.

Requesting a refund

Email info@listinglaunchpad.com from the address on the account, or use the in-app help, with the charge date and amount. We aim to reply within one business day and to resolve refund requests within five. If we say no, we will tell you why in writing, and you can escalate by replying — a person reads it.

Disputes and chargebacks

Please contact us before disputing a charge with your bank. A chargeback locks the funds and the account while the bank investigates, which is slower for you than us simply issuing the refund. We would rather fix it directly.

After you cancel

Cancelling is not deletion. Your listings, photos and documents stay in your account, and you can sign in and export them. If you close the account entirely, we keep your core listing data available for export for at least 30 days before deleting or de-identifying it, as described in the Privacy Policy. You can delete your account yourself at any time from Delete account.

Your statutory rights

Listing Launchpad is sold to licensed real estate professionals for business use, so most consumer cooling-off legislation does not apply to it. Nothing on this page limits any right you do have under applicable law that cannot be waived by agreement — including under Quebec’s consumer protection legislation where it applies to you. If this page and a mandatory legal right conflict, the law governs.

If you subscribed through the Apple App Store or Google Play rather than directly from us, that store handles the billing and its own refund process applies — we cannot refund a charge we never received.

Changes to this policy

We may update this page. If a change reduces what we commit to here, we will give at least 30 days’ notice by email or in-app notice before it applies, and it will not apply retroactively to a period you have already paid for.

Contact

Cekan Holdings Ltd. · Hamilton, Ontario, Canada · info@listinglaunchpad.com

Listing Launchpad is a product of Cekan Holdings Ltd. · listinglaunchpad.com