Refunds & Cancellation

New accounts start on the Free plan, which holds one listing in the workspace at a time and never expires, without entering a credit card. Pro can be tried free once, for 14 days, from inside any listing. Nothing is charged when that trial ends and nothing renews on its own: the account simply returns to the Free plan. Because we never took a card, there is nothing to cancel and nothing to refund if you decide not to continue. Agents who arrive through a referral invitation get a longer Pro trial; the length is shown in your account.

Cancel yourself, at any time, from Settings → Payment & invoices → Pause or cancel, which opens your billing portal. You do not need to email us or ask permission, and there is no cancellation fee.

When you go to cancel a monthly individual plan, we offer to pause it for 1, 2 or 3 months instead, once in any 12 months. An annual plan can’t be paused: at your next renewal you can switch to monthly billing, or cancel. Billing stops at the end of the period you have already paid for, your listings and data are kept, and the plan resumes on its own when the pause ends, at the same price, including any discount you had. You can resume early from the plans screen; once the pause has begun, resuming early starts a new billing period that day and charges it. While paused, the account works as a Free account, so public pages show the Listing Launchpad credit line again. A team plan, an annual plan, or one already paused, goes straight to cancellation.

A Listing Pass is a one-time $27 purchase, not a subscription. It lets one listing stay active on the Free plan alongside your one free listing, for that listing’s whole life, and it is used up when that listing is archived. Nothing renews and there is nothing to cancel. Like a credit pack, a pass that has been applied to a listing is not refundable, but a pass we charged you for in error is refunded in full under When we do refund.

Consistent with Terms § 6, we do not refund partial periods. If you cancel three weeks into a month, or three months into a year, you keep access for the rest of that period instead of receiving money back. Credits included with a plan or bought as an add-on have no cash value and are not refundable once spent, and a Listing Pass is not refundable once it has been applied to a listing.

These are commitments, not case-by-case favours. Write to info@listinglaunchpad.com and we will put it right:

• We billed you in error: a duplicate charge, a charge after you cancelled, the wrong plan or the wrong number of seats. Refunded in full.
• You were charged for a renewal you had already cancelled, or a cancellation failed to take effect because something on our side broke. Refunded in full.
• A paid feature was substantially unavailable for a meaningful part of your billing period because of a failure on our side. We refund or credit that period fairly, in proportion to the outage.
• An AI action failed but still consumed credits. These are normally refunded automatically the moment the failure is detected; if any were missed, tell us and we will return them.
• You were charged after asking us to close your account and we did not act. Refunded in full.

Email info@listinglaunchpad.com from the address on the account, or use the in-app help, with the charge date and amount. We aim to reply within one business day and to resolve refund requests within five. If we say no, we will tell you why in writing, and you can escalate by replying. A person reads it.

Please contact us before disputing a charge with your bank. A chargeback locks the funds and the account while the bank investigates, which is slower for you than us simply issuing the refund. We would rather fix it directly.

Cancelling is not deletion. Your listings, photos and documents stay in your account, and you can sign in and export them. If you close the account entirely, we keep your core listing data available for export for at least 30 days before deleting or de-identifying it, as described in the Privacy Policy. You can delete your account yourself at any time from Delete account.

Listing Launchpad is sold to licensed real estate professionals for business use, so most consumer cooling-off legislation does not apply to it. Nothing on this page limits any right you do have under applicable law that cannot be waived by agreement, including under Quebec’s consumer protection legislation where it applies to you. If this page and a mandatory legal right conflict, the law governs.

We may update this page. If a change reduces what we commit to here, we will give at least 30 days’ notice by email or in-app notice before it applies, and it will not apply retroactively to a period you have already paid for.

Cekan Holdings Ltd. · Hamilton, Ontario, Canada · info@listinglaunchpad.com